SERVICES

HOW WE USE COOKIES
Our website, like many others, stores and retrieves information on your browser using cookies. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience. If you want to learn more about the general uses of cookies, please visit Cookiepedia – all about cookies. Cookies used on our website

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website. Performance cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use Google Analytics to provide this service, which uses four first party cookies. The data collected is not shared with any other party. The information obtained with these cookies anonymised and we make no attempt to use it identify individual visitors, or influence your experience of the site while you are visiting it. If you do not allow these cookies we will not be able to include your visit in our statistics.

PRIVACY POLICY
This Privacy Policy sets out which personal data Lars Larsen Watches A/S processes as well as for which purpose this data is and may be used.

LLARSEN EU website, mobilesite and any other means of collecting personal data are controlled by Lars Larsen Watches Benelux  A/S whom may be referred to as “we”, “us” and “our” throughout this Privacy Policy. We are the primary data controller for any purposes of this website.

Our registered office is Gildeweg 12 in Nootdorp

It is important that you read our Privacy Policy or any other privacy notice where we are collecting any personal information so you are fully aware of how and why we use your data.

USE OF PERSONAL DATA
We collect, store and use your personal data because you use our services via our website www.larsenwatches.com and/or because you have provided us with this data of your own accord.

Personal data that we manage is as follows:
– First name and surname
– Gender
– Date of birth
– Address details
– Telephone number
– Email address
– Company name
– Payment information
– Correspondence with us
– IP addresses
– Other personal data that you provide to us of your own accord
– Information about your activities/behavior on our website

We may use your personal data for the following purposes:
– Purchases
– Payments for our goods and services
– Delivering of the goods you have requested
– To send you our newsletter/and or advertising with your permission
– To contact you if this is necessary
– To allow you to create and manage an account on our website
– To analyze your behavior on the website in order to provide you with a personalized experience on our website
– To answer questions through our website
– To comply with applicable laws and regulations
– To create analyzes and reports of our website

YOUR RIGHTS
The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.

DISCLOSURE AND SECURITY
We may disclose some of your personal information. We do not disclose any of your personal information to third parties for marketing purposes.
We minimize the amount of personal information we disclose to what is only relevant and necessary to reach the specified purpose. In doing so we may disclose your personal information to any authorized third party service providers who assists us to provide our services such as:
• Payment providers to facilitate purchases
• Fulfilment providers to facilitate order management, packaging and delivery
• Marketing and adverting providers to personalize your experience

Where any legally compelling grounds exist, we may also disclose your personal information to law and governmental agencies or in the defense of legal claims.

We protect your information and require all third parties to respect the security of your personal data as well as to treat it in accordance to the law. We do not allow our third-party service providers to use your personal data for their own purposes only in accordance with our instructions.

QUESTIONS
If you have any questions or concerns about our Privacy Policy, please contact info@larsenwatches.com

PAYMENT
Orders can be paid in the following ways:

Paypal: Lars Larsen Watches A/S uses a payment gateway from Paypal. All map data is sent encrypted. If we are unable to
deliver the entire order, we can reduce your payment to the new order total. We cannot increase the amount if you want to add one or more product lines.

SHIPPING AND DELIVERY
Stock items are usually sent the day after ordering and arrives within 2-5 working days. But we will strive to send the goods on the same day once the order is confirmed. Payment transactions will be settled by the time of shipment.

If the ordered product is not in stock, we will send message about expected delivery date.

If your order does not include inventory / ordering goods, we will send you a message and expected delivery date and then your order will only be sent when we can make a single delivery, or by appointment. If there are significant discrepancies, the customer must send Lars Larsen’s a message at the latest within 3 working days. If Lars Larsen is not contacted within 3 working days, the order is then considered as properly delivered.

We use door to door delivery, there is a possibility of opting for another delivery address (workplace) in check out.
If your package is not delivered as planned, please contact MyParcel department and inquire. Alternatively, contact directed to our head office and we will be able to help and solve the problem.

Order confirmation: All orders will be confirmed automatically (e-mail) and you will within 24 hours on weekdays, receive an email if there are any problems with delivery. You can always follow your order status with the tracking number that you receive when the order is sent.

Delivery firm: MyParcel

RETURN 
If you wish to return/cancel your purchase, please complete our returnform, and send it with the watch back to the main office. You have 14 days to return the goods.

Return goods should be sent in original packaging, and additional protective packing. Your credit minus your original shipping cost will be repatricated as soon as return goods are received. Possible impairment due to use or damage will be deducted in the reimbursement amount.

Shipping cost for the return goods are carried by you. Download and complete our returnform and send it with the watch.

Exchanges: You have 14 days to exchange your goods. You can exchange your watch for another model, colour, etc. You will typically receive the new product within 14 days after receiving your returned goods – depending on availability. The cost of return shipments of this type is your responsibility.

If you exchange to a cheacper product, you will get the refunded amount. All you have to do is fill our exchangeform with all your data.

MAINTENANCE OF YOUR WATCH
Please note that like with any micromechanical precision instrument, Lars Larsen Watches should have regular maintenance. This keeps your watch in perfect working order and makes it last longer. The frequency with which this maintenance work needs to be carried out depends on the model, as well as climatic conditions and the owner’s care of the watch. Therefore we cannot give a specific time interval for servicing. We generally recommend that a complete maintenance service should be carried out every 3 years.

To ensure that the services are performed professionally, you should take your watch to an authorized Larsen Watches retailer.

Water-resistance, basic advice for safeguarding the water-resistance of your watch: The water resistance should be regularly checked i.e every 12 months by an authorized Lars Larsen Watches retailer. You should ensure that the crown, according to the model, is pressed back at all times into position 0, or with a screwed down crown, that it is screwed back carefully, so that water cannot get into the mechanism. During the final check, Larsen watches are checked for water-resistance as marked on the bottom of the back of your watch case, but the water resistance of a watch is not permanent. The water-resistance can be impaired by accidental knocks to the case and crown, as well as natural wear of the internal gaskets.

The degree of water resistance is indicated on the back of the watch case: 3 bar (30 m) 5 bar (50 m) 10 bar (100 m) 15 bar (150 m) 20 bar (200 m) 100 bar (1000 m).